Talk to a person
How to reach Rasket: sales for a custom plan, support for an account, security for a report, and the mailbox for everything else.
Who to write to
Four addresses, so your mail lands on the right desk the first time.
Sales
Custom plans, volume past the price list, dedicated IPs, and anything that needs a contract or an invoice. Send your monthly volume and we will come back with a plan rather than a brochure.
Support
Account, billing and delivery questions. Include the id of an email or a request if you have one. Signed in, you can also open the help panel in the dashboard and choose Talk to an expert, which reaches the same people.
Privacy and legal
Data requests, and questions about the privacy policy or the terms. Write from the address on the account.
Security reports
Report a vulnerability, with the word Security at the front of the subject line. What to include, and what we ask you not to do, is on the security page.
Before you write
Three answers that are already written down, and usually faster than waiting for a reply.
- An error code you do not recognize is listed, with what causes it, in the error reference.
- Setting up for the first time? The quickstart takes you from a key to a verified domain to a first send, in order.
- Questions about quotas, overage and add-ons are answered on the pricing page.